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Home Services Manage And Transform Managed Datacenter Server Management

Server Management

Computacenter can provide reliable, secure & flexible 24x7 management of a customer's server environment, whether delivered as an on-premise solution or hosted within a secure & resilient Computacenter Datacenter

A service component of our Managed Datacenter solution.

What we do

As organisations increasingly seek to focus on their core business operations, the effective management of a complex server environment that can guarantee high availability, security and resilience is vital to day-to-day operations.

Computacenter deliver innovative & cost effective managed services for the management of your server estate that provides:

• Management of the Server Infrastructure to ensure operational functionality
  
• Proactive systems administration & technical incident resolution to ensure continuous system availability
  
• 24 x7 Proactive System Monitoring & Event Management to minimise the risk of IT downtime
  
• Management of Antivirus, Backup & Restore Services to protect systems & data & increased business security
  
• Service Management providing reporting and service improvement through the implementation & proactive management of Customer Value Scorecards
  

Our solutions enable our customers to deliver more consistent services, minimising system downtime, increase efficiency and facilitate future business growth.

How it helps

By outsourcing the management of your Server environment it enables your organisation to focus on strategic development and core competencies within your business.

Reduced Costs
Computacenter's 'right-shore' approach ensures efficient delivery of service from our global Service Operation Centres. With high utilisation of skilled resources and shared infrastructures, we can provide consistently high service levels cost effectively.

Through the application of our PASS12T methodology we systematically identify opportunities to reduce the effort of incident resolution, further reducing costs.

Enhanced Service Delivery
Services can be delivered by our highly skilled and qualified resources 24x7x365, providing fast and reliable service. We utilise our innovative and bespoke partnership model, Customer Value Scorecards (CVS), to ensure service delivery improvements are aligned with customers' business requirements.

At every stage we help our customers minimise the cost of delivery and maximise the business value of their IT through a comprehensive range of server management services.

Why we are different

A long track-record and specialist expertise makes Computacenter the preferred choice for organisations looking for hosting, management and support of their business-critical server infrastructures. We can advise customers on their IT strategy, implement the most appropriate technology and manage their server infrastructure on their behalf.

Computacenter's vendor independence and technology skills enable us to not only manage entire infrastructures, but also transform them to reduce cost, simplify management and increase availability.

Immediate access to skilled and highly qualified resources that follow our best practices and proven processes as part of the Computacenter Shared Services Factory. We can integrate Server Management to our Managed Datacenter, Managed Applications and Service Desk solutions to provide a complete service in a modular format.

The investment in our Shared Services Factory enables our customers to reduce cost by taking advantage of proven, repeatable and ITIL-based processes that also accelerate innovation and improve service quality.

Where we have done it

For all aspects of car manufacture, Bentley Motors needs to ensure continuity of its operations to meet customer and stakeholder expectations yet minimise costs.

Bentley out-tasked the management of key IT services to Computacenter including 3,600 client devices, Unix servers hosting computer-aided design applications, in-car security and manufacturing technologies; IBM iSeries devices supporting the after-sales parts warehouse & 250 Windows servers supporting ERP, email, HR and finance systems. To optimise productivity of its staff, Bentley has to ensure that these IT systems remain continually available.

Through its five year managed services partnership with Computacenter, Bentley has been able to significantly improve IT services, with greater end-user satisfaction and enhanced staff productivity whilst automation and standardisation has enabled optimisation of IT support costs. Most importantly, Bentley's IT systems remain highly available, which crucially minimises the risk of disruption to car development, manufacturing and after-sales care as well as back office operations.