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IMAC

Computacenter manages and delivers installations, moves and adds and changes (IMAC) across end user systems, servers and networks.

A service component of our Support & Maintenance solution.

What we do

Using ITIL best practice request management and scalable, flexible resources, our IMAC services relieve customers of the mundane operational tasks, allowing them to focus on their core business activities. Requests are logged and tracked via a central system. From here, requests can be authorised online by your team, approved changes tracked and costs monitored.

The service covers:

Installs
• New equipment collection / transport / unbox / connect
• Test and sign off
• Old equipment and packaging removal
• Bespoke user training and HR policy sign-off
• Asset labelling and system updates

Moves
• Power on / off tests
• Pack / Unpack
• Test and sign-off to plan
• Asset labelling and system updates

Additions
• Addition of hardware and software components

Changes
• Change to hardware and software components
• System updates or configuration changes

These activities are supported by our Helpdesks, Project Admin and Service Management, providing:

• Scheduling of resources
• Site audits and pre-installation surveys
• Subcontractor management and SPOC escalation
• Reporting and service feedback

How it helps

Reduced Cost
• A flexible resource pool enabling customers to cope with peaks and troughs in demand
• Reduced overtime and unplanned T&M charges for internal staff
• Our consistent planning and service delivery processes reduce costs and finish tasks on time, every time

Reduced Risk
• Reduced redundancy and redeployment risk by using flexible resources
• Use the right skills for the right tasks, focusing internal engineering skills on higher skill, higher risk activities

Reduced Management Overheads
• Plan activities outside of core hours using Computacenter teams
• Acting as a single point of contact, we can control installation activities by all subcontractors
• Reduced management intervention, enabling them to focus their efforts on the strategic needs of the business

Why we are different

Quality of service
• Computacenter has unprecedented expertise in this field to simplify and support change management procedures
• We have a long track record of installing and supporting our customers' IT

Scale of operation
• Capability to support both large volume requests and ad hoc requests performed over a weekend
• One of the largest IT engineering teams in the UK with more than 2,200 qualified engineers

Innovative
• Option to integrate the service with Computacenter's online procurement facility, enabling installation to be scheduled at the same time as hardware procurement
• Automated processes to schedule and track your change request effectively

Where we have done it

"By out-tasking our desktop refresh, we have been able to reduce costs and free up IT resource."

Peter Gallon, Head of IT, Northumberland County Council