Infrastructure Services and Skills

Performance Management

Cohesive views of operational performance, with metrics to enable exploitation.

• Reporting – granular reporting across the infrastructure, with clear key performance indicators.
• Troubleshooting – technical expertise to understand and drill down into performance hot spots.
• Implementation – deployment of enterprise-wide and point tool sets.

Network Management

Ensuring that the network is efficiently managed and utilised, maximising clients’ ROI.

• Design – LAN, WAN, Internet or voice integration into current networks or set-up for greenfield sites.
• Implementation – equipment and cabling installation, legacy migrations and specialist network skills.
• Performance – review requirements, service levels and infrastructure which needs monitoring.
• Security – developing policies to establish base system security, monitoring, testing and an improvement approach.

Security Management

Maintaining the security of corporate IT, with controlled access and minimised risks.

• Security Audits – enterprise-wide review, including awareness of client’s responsibilities (public and private sectors).
• Ethical Hacking – controlled penetration testing of clients’ networks, with audit trail and recommendations.
• Implementation – implementation of tool sets, to provide secure and manageable environments.

Software Management

Full software life cycle understanding and benefit realisation.

• Inventory – detailed inventory of software portfolio across all platforms.
• Audit – mapping service functions to packages, ensuring effective system software deployment.
• Implementation – installation, customisation, risk management, recursive testing, user acceptance and support.
• Tuning – establishment of best-practice tuning procedures, reporting and troubleshooting.
• Cost Rationalisation – effective software deployment, consolidation and placement, to minimise cost base.

Storage Management

Meeting demand for storage growth and ensuring compliance with regulations.

• Storage Architecture – designing the optimum mix of disk, tape and other storage media, to meet IT system demands.
• Capacity-Planning – reporting on current and future capacity requirements, enabling controlled, secure growth.
• Migration – platform and media migration, maximising TCO of storage media and equipment.

Capacity Management

All-inclusive service, covering processor, disk and tape utilisation, with usage projections.

Healthchecks and Benchmarks

For IT infrastructure components, including security, performance and storage.

Conversion & Migration

From language upgrades and operating system changes, to complete platform migrations. 

• Database – database and supporting code conversion, for strategic TCO migrations or functional improvements.
• Operating System – minimising disruption during operating system and associated code conversions.
• Platform – comprehensive management of platform migrations and required components. 

Datacenter Migration

Data centre consolidation, system migration to new hardware and physical relocation.

• Project Management – end-to-end project management, from project inception to completion. 
• Logistics Planning – from liaison with hardware maintainers to physical removal and recommissioning.
• Migration Execution – safe, controlled execution of the migration plan at any time (24x7x365). 

Disaster Recovery

Delivering a professional perspective on the full disaster recovery (DR) life cycle.

• Requirements – determining business requirements and translating into business, technical and external suppliers’ needs.
• Planning – building the communications, logistics, strategic and technical plans.
• Testing – execution of full or partial DR tests, with comprehensive reporting.
• Validation – validation of base plans or plan changes, particularly between testing slots. 

Server Consolidation

Consolidation of servers, to reduce costs and to improve efficiency.

• Hardware – maximising industry-performance improvements, through hardware consolidation and relocation.
• Software – reducing costs and improving interoperability through software consolidation.

Strategy & Architecture 

Determining business needs and building the architecture which satisfies them.

• Strategy Review – review of business objectives and the IT architecture required to deliver the strategy.
• Architecture Review – an in-depth review, with recommendations and planning for point change or full transformation.
• Transformation – assistance in architecture transformation at all levels, to create the required infrastructure. 

Management 

Skills to control today’s complex IT processes and business interdependencies.

• Environment Manager – providing control and delivery of environments in complex multiplatform systems.
• IT Systems Manager – from managing technical support teams to full IT department management.
• Operations Manager – day-to-day management of operational staff, hardware and networks.
• Project Manager – full life cycle project management, from initiation through to closedown. 

Technical

Skills to deliver robust IT systems which meet or exceed SLAs

• DBA – database administration of many DBMS, including ADABAS, DB2 (z/OS and LUW), IMS/DB and Oracle.
• IT Architect – defining the technology platform which supports and delivers the IT strategy requirements.
• Network Specialist – experts in network technologies, from TCP/IP through SNA
• Operations Analyst – analysis and customisation of products and processes to improve operational performance.
• Operator – hands-on, day-to-day operation of IT systems.
• Platform Specialist – professional skills across Intel, pSeries, Sun and zSeries platforms.
• Software Developer – from system software development, through to application development and maintenance.
• Systems Engineer – specialists in AIX, Linux and z/OS through Exchange, Tivoli and WebSphere. 

Training 

For IT professionals who plan, implement, operate and deploy IT systems.

• Skills Transfer – working side–by-side with clients’ staff, our technicians deliver cost-effective skills transfers.
• Classroom – a range of courses based on real-life experience, at your premises, at a time to suit you. 

Infrastructure Availability Services (IAS) Agreement

• On-site and Remote Technical Support – customised support options, tailored to meet budget requirements.
• Emergency Support – 24x7x365 access to system experts, when you need them most.